Terms of service

“We” is Sigma Tech India. “You” is the business that signs up. Using the product means agreeing to this.

A subscription to Sigma Manager: a shared inbox across messaging channels, an auto-reply bot, campaigns, bookings and the rest of what the plan you chose includes. Which modules and which channels a plan includes is shown on the pricing page and in your account.

Flat monthly price. We do not charge per message and never will. Meta charges for conversations on WhatsApp under its own pricing, billed to whoever owns the WhatsApp account — that is between you and Meta, and we do not add a margin to it.

• That you have the right to message the people you message, and that they agreed to hear from you. Consent is yours to hold, not ours.
• That you follow WhatsApp's and Meta's own policies. They can suspend a number, and we cannot appeal that on your behalf.
• That you do not use this to send anything unlawful, deceptive, or to a list somebody bought.
• That the details you give us are true — particularly the business name and address, which we are required to verify.

A broadcast to people who never asked for it is the fastest way to lose a WhatsApp number. We will warn you about it, and we will not do it for you.

Your contacts, conversations and bookings belong to you. We hold them so the product works. You can export them whenever you like, and deleting your account deletes them — see the privacy policy for exactly what that means and how long it takes.

• Subscriptions are billed monthly in advance through Razorpay.
• Prices are in Indian rupees and exclude taxes, which are added where applicable.
• If a payment fails we try again and tell you. If it keeps failing the account is suspended, not deleted — your data stays and comes back when the payment does.
• We give notice by email before a price change, and it never applies to a period already paid for.

Refunds and cancellation have their own page: refunds and cancellation.

We aim to keep the service running and we will tell you when it is not. We do not promise a specific uptime figure, because we would rather state nothing than state a number we have not measured.

We do not control WhatsApp, Instagram, Facebook or Telegram. If Meta suspends a number, changes its rules or has an outage, the product cannot work around it, and that is not something we can be held to.

• You can cancel at any time from Plan & billing. The subscription runs to the end of the period you have paid for.
• We may suspend an account that is being used to break the law, to send messages people did not ask for, or that has not paid — and we will say which.
• We will give you 30 days to export your data before deleting anything, unless the law requires otherwise.

Where the law allows it to be limited, our total liability for any claim is capped at what you paid us in the three months before it arose. We are not liable for lost profit or lost business.

Nothing here limits liability for fraud, or for anything that cannot be limited under Indian law.

Indian law. Courts in India have jurisdiction. If we disagree about something, we would rather talk about it first, and we mean that.

If these terms change in a way that affects you, we email account owners before the change takes effect. The date at the top of this page always says when it last changed.

Sigma Tech India