Refunds and cancellation
When we refund, when we do not, and how to cancel. No conditions buried at the bottom.
Sigma Tech India · Last updated 10 August 2026
Try it before you pay
Every plan starts with a 3-day free trial. No card is needed to start it, and it does not turn into a paid subscription by itself — nothing is charged unless you choose a plan and pay for it.
The trial is there so that a refund is rarely the thing anybody needs.
Cancelling
- Cancel any time from Plan & billing in the console. It takes one click and no conversation with anybody.
- Your subscription runs to the end of the period you have already paid for. You keep full access until then.
- Nothing renews after that, and nothing is charged again.
- Your data stays for 30 days after the account closes, so you can come back or export it. See the privacy policy for what happens then.
Refunds
We refund in these cases:
- Charged after you cancelled. Refunded in full, always.
- Charged twice for the same period. The duplicate is refunded in full.
- The service did not work and we could not fix it. If Sigma Manager was unusable for a sustained period because of a fault at our end, we refund that period pro-rata. You do not have to argue the point — if it was our fault, it was our fault.
- Within 7 days of your first payment. If the product is not what you expected, tell us within a week of that first charge and we refund it in full. Once only, per business.
What we do not refund
- Part of a month you have already used, outside the cases above. Cancelling mid-month ends the renewal; it does not refund the days remaining.
- Charges made by Meta for WhatsApp conversations. Those are billed by Meta under its own pricing and we never receive them.
- An account suspended for sending messages people did not ask for, or for breaking Meta's policies. Those suspensions protect other businesses on the platform.
How to ask
Write to us with the business name and roughly when the charge was made — we can find the rest. There is no form and no ticket number.
We reply within one working day. Approved refunds are sent back through Razorpay to the original payment method, and normally reach the account within 5 to 7 working days — that last part is the bank’s timing, not ours.
If you think we got it wrong
Say so, and a person will look at it again. We would rather refund a borderline case than argue with somebody about their own money.
Contact
Sigma Tech India